SAP Knowledge Base Article - Public

2652628 - Contact id cannot be empty error while creating benefit contact


Getting below error when creating a new benefit contact

COntact ID error.png


  • SuccessFactors Employee Central
  • Global Benefits

Reproducing the Issue

Navigate to admin center--->Benefits admin overview---->create new benefit contact--->save--->above error appears


Contact ID is a mandatory field and its blank since visibilty of the field is read only.


Change the visibility of Contact ID field to editable

Navigate to admin center--->Configure object definition---->Search benefit contact---->Click details section of the field externalCode --->Set the visibility to editable--->Save

Benefit Cont.png


Contact id cannot be empty benefit contact benefit admin overview , KBA , LOD-SF-EC-GBF , Global Benefits , Problem


SAP SuccessFactors Employee Central all versions