SAP Knowledge Base Article - Preview

2652772 - Service Technician Team Not Determined When Creating Ticket From Registered Product

Symptom

Service Technician Team is not determined when creating a ticket from a registered product, even though you have maintained the ticket routing rules.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket Routing Rules, Service Technician Team, Registered Product, Ticket, Service Technician, Team, Empty, , KBA , LOD-CRM-SRP-PAP , Ticket - Party Processing , LOD-CRM-SRP , Service Request Processing , Problem

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