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SAP Knowledge Base Article - PreviewSymptom
An Interaction in a Facebook Ticket re-opens a Completed Ticket, although the Timeframe in which the Interaction should be added to a Completed Ticket has expired.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins 1805
Keywords
Ticket Interaction Facebook Direct Message Comment Re-open Reopen , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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