SAP Knowledge Base Article - Preview

2652793 - Interaction Re-Opens Facebook Ticket Although The Timeframe in Which The Interaction Should be Added to a Completed Ticket Expired

Symptom

An Interaction in a Facebook Ticket re-opens a Completed Ticket, although the Timeframe in which the Interaction should be added to a Completed Ticket has expired.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins 1805

Keywords

Ticket Interaction Facebook Direct Message Comment Re-open Reopen , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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