SAP Knowledge Base Article - Preview

2652821 - Changing an absence profile during an ongoing call is not updated in the Online Monitoring

Symptom

The Online Monitoring presence information is not updated in some scenarios when changed during an active call


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Environment

  • SAP Contact Center 7.0.0.12
  • SAP Contact Center 7.0.0.11
  • SAP Contact Center 7.0.0.10
  • SAP Contact Center 7.0.0.9

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, 7.0.7,7.0.8.100,7.0.8,7.0.9,7.0.10,7.0.11, absence profiles, monitoring, presence , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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