SAP Knowledge Base Article - Public

2652863 - Action Search Doesn't Display All Actions Even if Enabled in Manage Action Search

Symptom

  • Searching for customized actions in Search for Actions or People does not return all expected actions.
  • Search does not return any result to standard action, however, it is possible to find it via admin center screen.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Search for customization string of Configure Object Definitions (configured with Manage Action Search)
  2. No results are found in Search for Actions or People

Cause

This may be caused by either outdated search index or duplicated string in Manage Action Search.

Resolution

  • Check if there is a duplicate custom paraphrase in Manage Action Search to affected standard or custom item you are looking for, in case yes, delete or change the string words and try again.
  • In case no duplicate or issue persisted after delete it, search index needs to be re-built.
  • The permissions to perform such Rebuild of Action Search is limited to SAP Support Engineers, please raise a case using component LOD-SF-PLT-SRH requesting the same

SAP Support Engineers, please follow internal memo steps.

Keywords

sf, success factors, Action Search, Manage Action Search, Rebuild Action Search, Action Search index , KBA , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HCM Suite all versions