Symptom
- Searching for customized actions in Search for Actions or People does not return all expected actions.
- Search does not return any result to standard action, however, it is possible to find it via admin center screen.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Search for customization string of Configure Object Definitions (configured with Manage Action Search)
- No results are found in Search for Actions or People
Cause
This may be caused by either outdated search index or duplicated string in Manage Action Search.
Resolution
- Check if there is a duplicate custom paraphrase in Manage Action Search to affected standard or custom item you are looking for, in case yes, delete or change the string words and try again.
- In case no duplicate or issue persisted after delete it, search index needs to be re-built.
- The permissions to perform such Rebuild of Action Search is limited to SAP Support Engineers, please raise a case using component LOD-SF-PLT-SRH requesting the same
SAP Support Engineers, please follow internal memo steps.
Keywords
sf, success factors, Action Search, Manage Action Search, Rebuild Action Search, Action Search index , KBA , LOD-SF-PLT-SRH , Search , Problem
Product
SAP SuccessFactors HCM Suite all versions