2653136 - The Question for Skill Functionality in Ticket is not Editable in the Business Configuration

The question Do you want to enable Skill Functionality in Ticket? is uneditable.

1. Go to the Business Configuration work center.
2. Go to the Implementation Projects view.
3. Click on the Edit Project Scope and go to Questions section.
4. Expand the scoping element :Service ->Customer Care->Service Request Management.
5. Under Question section of Service Request Management the question : Do you want to enable Skill Functionality in Tickets? is non-editable.

You need to scope Skill Management in your system.

1. Go to the Business Configuration work center.
2. Go to the Implementation Projects view.
3. Click on Edit Project Scope and go to the Scoping section.
4. Expand the scoping element :General Business Data->Skills Management.
5. You need to check/scope this Skills Management and save the change.

After Skills Management is scope, you will be able to edit the above question .

Skill Functionality ,  Service Request Management , Business Configuration , KBA , skills management , skill functionality in ticket , LOD-CRM-SRP , Service Request Processing , LOD-LE-SKM , Skills Managment , Problem

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