SAP Knowledge Base Article - Public

2653183 - Advanced Search Missing for Leads in Accounts

Symptom

You are looking for an Advanced Search for Leads inside an Account screen.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Customer work center.
  2. Click on Accounts.
  3. Open the Account XYZ(XYZ represents the ID of the Account).
  4. Go to the Leads facet.
  5. Result: the Advanced Search is not available.

Resolution

This is the system behavior for Business Partners (Accounts, Individual Customer and Contacts).

If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

Leads ; Advanced Search ; Business Partner ; Accounts ; Individual Customer , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-PM-SLS , C4C Product Management - Sales , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions