SAP Knowledge Base Article - Public

2653614 - Attachments Don't Appear in ActivityTask when Created Through a Workflow Rule


When an Activity Task is created using a Workflow Rule from a Business Object such as Lead, the attachments found in the Lead will not transfer over to the Activity Task. However when an Activity Task is created manually from the same Lead, then the attachments in the Lead will transfer over to the Activity Task.


  • SAP Hybris Cloud for Customer Add-ins

Reproducing the Issue

Create a workflow rule that will create an Activity Task from a Business Object that has attachments maintained.

  1. Go to the Administration workcenter.
  2. Go to the Workflow Rules view.
  3. Click New button.
  4. Enter the following details:

Business Object: Any object that has attachments
Timing: Any timing
Condition: Any condition
Rule Type: Activity Task


This is expected system behaviour. Activity Tasks do not take on the attachments of the Object that created them in the workflow rule.

See Also

2654427 - Missing Attachment in the Email Received Using Workflow

2671100 - Unable To Send PDF Attachments Using Workflow Rules For Leads


Activity Task, Workflow Rules, Attachments, Activity , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-ACT-TMP , Activity Worklist , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions