- The SAP Analytics Cloud (SAC) mobile app will show the error message "Logon failed: Session Expired" error message right after opening the app on the mobile device.
- You have not logged in into the application in over a week (7 days).
- SAP Analytics Cloud
- SAP Analytics Cloud Mobile App
Reproducing the Issue
- Configure app on new mobile phone by providing information like server url, identification.
- Authorize client and log into the app.
- Log out and log in again after one week.
- The behavior is expected.
- You are being logged out after one week, is an expected behavior. The refresh token expires after 7 days of inactivity which has been set for each SAP Analytics Cloud systems.
- Since you have not accessed the app in 7 days, the token expires, and you will have to go through the login again. We do this for security reasons.
Re-logon to the mobile app.
- Mobile App - SAP Help Portal
- Troubleshooting Connection Issues - SAP Help Portal
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
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