SAP Knowledge Base Article - Preview

2653684 - Email attachment size error after attaching file to email in Solution Manager Service Desk Inbox integrated with CRM

Symptom

  • E-mail attachment size error in Solution Manager Service Desk
  • Error: "Attachment size 1095 KB greater than limit set 586 KB"


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP Solution Manager
  • SAP enhancement package for SAP Solution Manager
  • SAP S/4HANA 1909 and higher

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP S/4HANA 1610 ; SAP S/4HANA 1709 ; SAP S/4HANA 1809 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA 2022 ; SAP S/4HANA 2023 ; SAP S/4HANA 2025 ; SAP S/4HANA 2027 ; SAP S/4HANA for customer management 1.0 ; SAP S/4HANA for customer management 2.0 ; SAP S/4HANA, on-premise edition 1511 ; SAP Solution Manager 7.0 ; SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP enhancement package 1 for SAP Solution Manager 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Service Desk, e-mail attachment, max file size, CL_CRMCMP_C_MAILCUCO_IMPL, CL_CRMCMP_C_MAILCUCO_IMPL=====CP, CL_CRMCMP_C_MAILATTACHMEN_IMPLCP, CRMCMP_CCS_EML, EH_ONADDATTACHMENT , KBA , CRM-IC-CHA-EMA , E-Mail Integration , SV-SMG-SUP , Service Desk / Incident Management , CRM-S4-IC-CHA , S4CRM: Communication Channels , Problem

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