SAP Knowledge Base Article - Public

2653715 - How to reset password for SAP Jam access?

Symptom

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Users cannot reset their password for SAP Jam over the login page

Environment

SAP Jam Collaboration

Reproducing the Issue

  1.  User tries to reset their password from the SAP Jam login page
    2018-06-06_14-45-08.jpg
  2. On the next screen they insert their e-mail and click on reset button. They do not get an e-mail to reset their access afterwards.

Cause

Users are trying to reset their password through the wrong URL for their SAP Jam instances.

Resolution

  • If customer SAP Jam instance is connected with BizX (SuccessFactors Foundation) they should reset their password using the Deeplink URL to access that specific JAM instance, for example: https://jamX.sapjam.com/c/companyID.cubetree.biz/auth/status.

  • If customer SAP Jam instance is connected with IAS they should reset their password using the Deeplink URL to access that specific JAM instance, for example: https://jamX.sapjam.com/c/xxxxx.accounts.ondemand.com/auth/status.

Keywords

SAP Jam reset password BizX IAS SCI , KBA , LOD-SF-JAM-PRF , User Profile , How To

Product

SAP Jam Collaboration all versions