SAP Knowledge Base Article - Preview

2653782 - Deleting voicemails with e-mails do not work with remote SMTP

Symptom

  • You have configured SAP Contact Center "CCtr" to remove voicemails
  • This use to work when using a local SMTP server but does not work when SMTP is remote/external
  • Voicemails are not deleted in scenarios where the e-mail notification is used


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, 7.0.7,7.0.8.100,7.0.8,7.0.9,7.0.10,7.0.11, remote SMTP, voicemail, deletion , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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