SAP Knowledge Base Article - Public

2653797 - Start Recording Button is not visible in the Time Recording Workcenter When in Offline Mode


You would like to enable the auto recording time functionality under Time Recording workcenter when you are in offline mode. However, the button is missing from the screen.



SAP Hybris Cloud for Customer


The auto recording time functionality works under Service and Time Recording workcenters when in online mode. However, in offline mode it just works under Service work center (for Tickets). For Time Recording workcenter, you can just add a new time entries when in offline mode.

Because of this you are not seeing the button Starting Recording when in offline mode


If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center. You can find more details about the services offered by Cloud Service Center on . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Portal to submit an idea:


Start recording; Time Entries ; , KBA , AP-RC-MOB-OFL-RT , Offline Runtime , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions