Symptom
You would like to enable the auto recording time functionality under Time Recording workcenter when you are in offline mode. However, the button is missing from the screen.
Environment
SAP Hybris Cloud for Customer
Cause
The auto recording time functionality works under Service and Time Recording workcenters when in online mode. However, in offline mode it just works under Service work center (for Tickets). For Time Recording workcenter, you can just add a new time entries when in offline mode.
Because of this you are not seeing the button Starting Recording when in offline mode
Resolution
If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Start recording; Time Entries ; , KBA , AP-RC-MOB-OFL-RT , Offline Runtime , Problem