2654059 - Sub-Tickets Do Not Copy Categorization/Sales Unit from Main Ticket

You are creating a sub-ticket form a ticket and noticed that only the service category is passed from the main ticket to the sub-ticket. Other fields, like case category. cause category, Sales Unit are not passed.

SAP Cloud for Customer

1. Go to the Service work center.
2. Open the Tickets view.
3. Search and open Ticket ID XYZ (XYZ represents the Ticket ID).
4. On the Category pane on the Overview tab, maintain values for all categorization fields: Service Category, case Category, Cause Category and Resolution Category.
5. Now go to the Sub-Tickets tab and click on New.
6. On the Quick Create, see that only the Service Category is copied from Ticket XYZ.

As of the current release, the Sub-Ticket copies only the Service Category from the Main Ticket.

This is the expected system behavior.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

sub-ticket, ticket , service category, copy , KBA , LOD-LE-CSM-SIC , Service Issue Category , How To

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