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SAP Knowledge Base Article - PreviewSymptom
You are creating a sub-ticket form a ticket and noticed that only the service category is passed from the main ticket to the sub-ticket. Other fields, like case category. cause category, Sales Unit are not passed.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
sub-ticket, ticket , service category, copy , KBA , LOD-LE-CSM-SIC , Service Issue Category , How To
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