SAP Knowledge Base Article - Preview

2654164 - What to consider before opening a Support Incident for SAP BTP

Symptom

The customer has already searched for solution using the below resources:

Further help is needed, customer is about to open a Support case at SAP Product Support.


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Environment

SAP Business Technology Platform

Product

SAP Business Technology Platform all versions

Keywords

open, support, case, ticket, oss, cloud platform information needed, rca, outage, sap cloud platform, feature, feature request, contract, question, support components, secure area, service type, btp, business, technology, platform, business technology platform , KBA , BC-NEO-CPT , SAP BTP Cockpit [Feature Set A] , How To

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