- When an incoming call is received from the PSTN, the incoming Calling name field is not displayed in the Communication Desktop "CDT"
- For example, receiving the "From: "Dummy Person" sip: 5238@1XX.XX.0.10: 5060 1XX.XX.1.15"
- Is there any setting(s) needed for processing and displaying the "Calling Name "From"" field?
SAP Contact Center 7.0
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 220.127.116.11, 7.0.4, 18.104.22.168, 7.0.5, 7.0.6, 22.214.171.124, 7.0.7,126.96.36.199,7.0.8,7.0.9,7.0.10,7.0.11, SAPsubscriber, Calling Name, subscribersto , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.