SAP Knowledge Base Article - Public

2654258 - Users Created Via Provisioning Doesn’t Appear In Dynamic Role


Users created via provisioning don’t appear in dynamic roles.


Successfactors - Employee Central

Reproducing the Issue

  1. Create an admin user from provisioning. 
  2. Add Personal Information and Job Information to that user.
  3. Navigate to Admin Center -> Manage Organization, Pay and Job Structure -> Create New ‘Dynamic Role’ -> Select the Approver Type as ‘Person’ -> The user doesn’t come up in the Approver field.
  4. This behavior is for every user created via provisioning. 


  • This is currently a limitation.
  • Users created via provisioning cannot be searched in a dynamic role.


  • The Product Management has confirmed that this is an enhancement.
  • Currently the enhancement has no fix date, and is currently in discussion. You can track the release of this enhancement by checking the release notes in each release for ECT-59397.
  • Please reach out to your CSM if further tracking of ECT-59397 is required.


ECT-59397 Dynamic role Provisioning admin Super Users , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Product Enhancement


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