SAP Knowledge Base Article - Public

2654341 - Job and Department are not Shown for Employees

Symptom

You are checking the Job and Department assignment for Employees, but for some of them, these values are empty.

Environment

SAP Cloud for Customer

Reproducing the Issue

The issue can be reproduced in two ways, the first is through the Administrator work center:

  1. Go to the Administrator work center and access the view Users, then select Employees.
  2. See that, in this list, some employees have their Job and Department fields set as blank, but if you open the employee record, this values are maintained.

The second way to reproduce this is through the People work center:

  1. Go to the People work center and access the view Employees.
  2. Again, in this list, some employees might have their Job and Department fields set as blank, but from here, if you access the employee record, this values are also not maintained.

Cause

The Org Assignment for the employee is in the future, hence, their Job and Department assignment will not be shown.

The lists show only active org assignments.

Resolution

You can either change the date of the initial assignment for the Employee in the Org. Unit or you can wait until the date is valid.

Keywords

employee, job, department, not available , KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions