2654375 - Application error when defining applicant interviewers - Recruiting Management

An application error occurs when attempting to send an invitation email to the interviewer through the candidate application.

SuccessFactors Recruiting Management - (All versions)

1. Open the candidate application;
2. On the right side, you can see the Interviewers section. Click on Set up interviewers;
3. Define the interviewers;
4. Click Send Email;
5. Get the error message. Fingerprint: 9ded56451c7a2b64d6c40276a99f0270df1b95b3

To avoid this issue, the instance must have RMK properly configured. There are 2 usual things worth checking that usually cause this issue:

1. The client must have their RMK instance with a valid SSL certificate.
2. The RMK Portal URL in Provisioning (Configure Recruiting Marketing Datacenter URL) must be the same as the Site URL in Command Center (Site > Site Setup > Info) and it must be a valid URL.

9ded56451c7a2b64d6c40276a99f0270df1b95b3 Application errors when setting interviewers , KBA , LOD-SF-RCM , Recruiting Management , Problem