SAP Knowledge Base Article - Public

2654912 - Item scheduling demand notification wrong timezone


An Admin user is set up to receive the notification APMComponentRequest after running the APM - Item Scheduling Demand Notification.

In the body of the notification the time zone is different to the Admin preferences.


SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. Access LMS Administration and go to - System Admin -> Automatic Processes -> Item Scheduling Demand.

2. Set up the APM and add the Email Address of the Admin who is to receive the notification.

3. After the Notification is received the time zone will not match that of the Admin.


The email address entered in the APM - Item Scheduling Demand Notification is not specific to an Admin's email address or user data. Any email can be entered here. No preferences will be applied to the sent email.


The LMS application will take the default preferences for sending the email.

The Email Address field is a reference field and not linked to an Admin.


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SAP SuccessFactors Learning all versions