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SAP Knowledge Base Article - PreviewSymptom
Using Code List Restrictions you have set the Default value for field Ticket Type to be empty, but this field still defaults to 'Employee Support Ticket'.
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Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket, default,control field , KBA , employee support , ticket type , LOD-CRM-SRP , Service Request Processing , LOD-CRM-PM-SRV , C4C Product Management - Service , Problem
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