SAP Knowledge Base Article - Preview

2655759 - Ticket Status Set To Provider Action Not Available To Select In Tickets

Symptom

Custom status maintained in the Fine Tuning for which the Assignment Status is set to Provider Action is not selectable in tickets.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Ticket, Status, Provider Action, Approval , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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