SAP Knowledge Base Article - Public

2655902 - Error Message When Submitting a Payout “An error occurred, please try again later”

Symptom

An error message appears when saving a Payout “An error occurred, please try again later”

Checks:

  • Admin access to O’data API permission is enabled
  • Manage Payout permission enabled

Environment

Employee Cental, Time Off

Reproducing the Issue

  1. Navigate to employees workbench
  2. Time Account tab > Add payout or Account Payout Tab
  3. Add details (you can see a warning message appear as per configuration) and press submit
  4. Eror appears after pressing save

Cause

Payout creation via workbench uses an OData service.
Root cause here is that a warning message is triggered that results in an error after submission.

Resolution

Workaround:

You should be able to access the "old" Manage Time Off UI by entering the following URL: ...xi/ui/ect/pages/absence/accountsAdmin.xhtml?selected_user=YOUR_PAYOUT_TARGET_USER

Code fix

Engineering have fixed this with the b1808 release.

See Also

2634057

Keywords

Payout error, error entering payout , KBA , tim-5753 , tim-5927 , LOD-SF-EC-TIM , Time Off , Problem

Product

SAP SuccessFactors Employee Central 1805