Symptom
An error message appears when saving a Payout “An error occurred, please try again later”
Checks:
- Admin access to O’data API permission is enabled
- Manage Payout permission enabled
Environment
Employee Cental, Time Off
Reproducing the Issue
-
Navigate to employees workbench
- Time Account tab > Add payout or Account Payout Tab
- Add details (you can see a warning message appear as per configuration) and press submit
- Eror appears after pressing save
Cause
Payout creation via workbench uses an OData service.
Root cause here is that a warning message is triggered that results in an error after submission.
Resolution
Workaround:
You should be able to access the "old" Manage Time Off UI by entering the following URL: ...xi/ui/ect/pages/absence/accountsAdmin.xhtml?selected_user=YOUR_PAYOUT_TARGET_USER
Code fix
Engineering have fixed this with the b1808 release.
See Also
Keywords
Payout error, error entering payout , KBA , tim-5753 , tim-5927 , LOD-SF-EC-TIM , Time Off , Problem