SAP Knowledge Base Article - Public

2656152 - How to use "Custom SAML User Mapping" option in SAP Analytics Cloud when enabling Single Sign On (SSO)


  • You are configuring SAP Analytics Cloud (SAC) as a Service Provider for your custom SAML Identity Provider (IdP).
  • You don't have any attribute that matches either user ID or e-mail for your user accounts.
  • Your users' emails or user IDs have different lower/uppercase combinations in SAC than your IdP.


  • SAP Analytics Cloud (Enterprise)


SAP Analytics Cloud is case sensitive and emails such as do not match a SAML assertion returning


You can use the option Custom SAML User Mapping when configuring your SAP Analytics Cloud with your IdP.

How does this work?

During configuration, select User Attribute Custom SAML User Mapping.

Type the Logon Credential. This is the value returned as a Claim by your Identity Provider (IdP).


In this example, the SAML IdP returns the following claim:

<NameID Format="urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified">ValueReturnedByIdP</NameID>

You can capture what is exactly returned by your Identity Provider using a Chrome extension as described in KBA 2487567.

After saving the changes, SAP Analytics Cloud will convert the user accounts to your new SAML IdP. You will see a new column in the Security > User view: SAML USER MAPPING.


The value for the System Owner (the account of the user making the changes) will show the value you typed during the verification: ValueReturnedByIdP.

See Also

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SAP Analytics Cloud 1.0