Symptom
Why are my alternate language Address fields not saving after approval of the workflow?
Environment
- SAP SuccessFactors HCM Cloud
- Employee Central
Reproducing the Issue
- Navigate to Example User with Russian Locale
- Navigate to Employee Information for User
- In Employee Address > Click on 'Edit'
- Select Effective Date > Click Confirm
- Scroll down to the 'Address' section you want to update for the Alternate language
- Click on 'Show Alternate Language'
- Make a change to any of the 'Alternate Language' fields that will trigger a workflow for approval
- Click Save > Workflow Shows Up > Click 'Confirm'
- Refresh page > Notice there is a pending change
- Visit the Workflow you just created
- Results:
The changes made are not captured in the workflow - Change the approver for the workflow so that you can approve it > Then Approve the workflow
- Navigate to the User > Address Portlet > Click Edit > expand the Alternate Language for ‘Permanent Residence (Home) Address’
Result:
- See changes are not saved
Cause
Expected Behavior:
- When the workflow is triggered, the value should show up in the workflow prior to approval
- After approval, the values present that were changed on the workflow approval page, then will get written to the database
In this Scenario:
- The new value is not present in the Workflow Approval page
- Thus the system is unable to write the value to the database due to not being able to validate the values
- This issue has been identified and logged under ECT-100776
Resolution
- This issue is currently being investgated by our Development team
- There is no target fix date at this time
Workaround:
- Remove the Workflow from the Alternate Language for the system to validate, and the values will save to the database accurately
Additional Notes:
- This does not affect the Primary Language fields in the Address Portlet, and all functions are working as expected
- There is no need to remove the workflow validations from the Primary Language Address Portlet Fields
Keywords
Success Factors, SFEC, SS FF, SFSF, SF EC, ect 100776, ECT-100776, workflows, wfl, russia, address portlet, address1-alt1 , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem
Product
SAP SuccessFactors Employee Central 1805 ; SAP SuccessFactors HCM Core 1805