2656545 - Default Appointment As Visits Not Working In Outlook Add-In

You have checked the option "Create appointments in Microsoft Outlook as visits by default (users can change as necessary)" under Groupware Add-In Settings, however when you go in Microsoft Outlook and create a new appointment the Visit checkbox is not checked by default and user has to do this manually.

SAP Hybris Cloud For Customer Outlook Add-In

In Microsoft Outlook:

1. Click on New Items.
2. Click on Appointments.
3. Visit checkbox will be unchecked by default.

Once you define new settings for the Outlook Add-In, end users may need to reset their Add-In configuration to reflect the new settings immediately.

On Microsoft Outlook Add-In proceed as follows:

1. Click on Settings on the SAP Cloud For Customer Add-In options.
2. Click on the button Reset.
3. Press OK when the application asks for confirmation if you want to go back to default settings set by administrator.

Outlook Add-In; Appointment; Visit; Default Visit; Groupware; , KBA , LOD-CRM-GW-OUT , Outlook , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions