SAP Knowledge Base Article - Public

2656631 - Message: 'Copying is a problem' appears multiple times in the installation log of Crystal Reports


  • Copying is a problem.
  • Applying a Support Pack or Patch to Crystal Reports takes a long time.
  • "Copying is a problem" message is repeated hundred times in the installation log of Crystal Reports.


  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Install a product update, like a Support Pack or Patch to Crystal Reports.
  2. Once the installation is successful, open the installation log file: setupengine.log
    located in C:\Program Files (x86)\SAP BusinessObjects\InstallData\logs
  3. Notice the installation log contains the message: "Copying is a problem"


  • The message "Copying is a problem" is an exception from the Poco File copy operation, which usually occurs if the file is already present. It happens when you reinstall the application or after applying a Support Pack or a Patch to Crystal Reports.


  • The message does not indicate any failure and can be ignored, but the message will be rephrase in future product update of Crystal Reports to avoid confusion.


Installation, slow, CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


SAP Crystal Reports 2016