SAP Knowledge Base Article - Public

2656700 - Notes does not display real-time when created from Action in People Profile - Employee Profile


When a customer created Notes from Action in People Profile, the notes created does not display immediately in the Notes Portlet. You need to click on Refresh to have the newly added Notes displayed. Creating notes by clicking on Add Note under the Notes portlet is fine.


SuccessFactors - People Profile

Reproducing the Issue

**All photos are from demo instance**

Go to People Profile > Click on Action > Add Notes



Add a note and Submit



Notes will not be displayed



unless you clicked on Refresh



Add Notes thru the "Add Note" button works

Go to People Profile > Notes > Click on "Add Note"



Create a note and Submit



Notes will be posted real-time



This is expected behavior, notes block & take action to add notes are 2 different channels to update notes, even notes block is not displaying on PP3 page(it could be hidden from configure people profile page), the user with edit notes permission could still add notes through take action. So if the data is changed from 1 channel(take action), the other channel(notes block) need to refresh to get the updated data. No auto-refresh between different channels currently


KBA , LOD-SF-EP-PP3 , People Profile (PP3) , Problem


SAP SuccessFactors HCM Core 1711