When performing calls directly from the physical phone (for example internal phones which don't need to be recorded), a new session tab gets opened in the CRM IC WebClient UI
- If the outbound call is not answered the session will disappear on its own.
- If the call is answered the session needs to be ended (button End) manually
If you start an outbound call within an existing session by clicking on a hyperlink or using the dialpad no additional session gets created
SAP Customer Relationship Management 7.0
SAP enhancement package for SAP CRM
KBA , CRM-IC-MUL , Multi-Sessioning IC , CRM-IC-CHA-TEL , Telephony Integration , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.