SAP Knowledge Base Article - Public

2656884 - You Want to Restrict Access of The Calendar View for a Business User/ Business Role

Symptom

You want to restrict access of the Calendar work center view for a Business User/ Business Role.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Open Business Users.
  3. Search and select the Business User ABC (ABC represents the Business User ID).
  4. Select the Edit button and then Access Rights.
  5. Go to the Access Restrictions tab.
  6. See the Calendar work center view has the Access Context NONE.

Cause

In the current release of Cloud for Customer, it is not possible to restrict the user access of the Calendar work center view as the Access Context is always NONE.

The ovs /BYD_COD/SalesOnDemand/Employee/UI/COD_Employees.OVS.uicomponent shows per default all the internal employees

(instance restricted in the same way like the people employee owl) and all the active service agents valid today.

Resolution

Set the access restrictions as required for Employees.

Make sure that those service agents and employees which should not be active, have been deactivated in all relevant view.

Example:
A user can see service agents and inactive employees in Calendar view > Other Calendars

The reason could be that the business user is locked, but the service agent is active in this instance.

Option 1: You can set the corresponding service agents to obsolete then they will not appear anymore in the ovs

Option 2: You can filter in the ovs advanced search to show internal employees only (you can create a query here, to show only these)

Keywords

Calendar control, access , KBA , access restrictions , calendar , access context , business user , role , LOD-CRM-CAL , Calendar Control , Problem

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1808