2656884 - How to Restrict Access of Calendar view for a Business User or Business Role

You want to restrict access of the Calendar work center view for a Business User or Business Role.

SAP Cloud for Customer

1. Go to the Administrator work center.
2. Open Business Users.
3. Search and select the Business User ABC (ABC represents the Business User ID).
4. Select the Edit button and then Access Rights.
5. Go to the Access Restrictions tab.
6. See the Calendar work center view has the Access Context NONE.

*The following images are all from the SAP internal system.

Note：

1. The Calendar work center view is under the Service Control Center work center.
2. There are numerous work center views, all in a collapsed state when editing the business role. The Find function can be utilized to search for the keyword "Calendar," and by clicking "Locate," direct navigation to that work center view is possible.

It's not possible to restrict the user access of the Calendar WC view as the Access Context is always NONE - <None>.

Set the access restrictions as required for Employees.

Make sure that those Service Agents and Employees which should not be active, have been deactivated in all relevant view.

Example:

A user can see service agents and inactive employees in Calendar view > Other Calendars

The reason could be that the business user is locked, but the Service Agent is active in this instance.

• Option 1: You can set the corresponding service agents to obsolete then they will not appear anymore in the ovs
• Option 2: You can filter in the ovs advanced search to show internal employees only (you can create a query here, to show only these)

Calendar control; access; , KBA , access restrictions , calendar , access context , business user , role , LOD-CRM-CAL , Calendar Control , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions