SAP Knowledge Base Article - Preview

2656925 - SLA Calculation In Ticket Varies From Reaction Time Maintained In SLA Setup

Symptom

Reaction Times (for example: Due Date for Completion, Due Date for Initial Review) displayed in a ticket are not following the rules maintained in Service Levels.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

service level agreement, sla, sla determination, sla setup, service levels, ticket, service request, milestone, due date, reaction time, recalculate, conditions, determination , KBA , LOD-LE-SEE , Service Entitlements , LOD-LE-CSM-SVL , Service Level Objective , Problem

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