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2656925 - SLA Calculation In Ticket Varies From Reaction Time Maintained In SLA Setup


Reaction Times (for example: Due Date for Completion, Due Date for Initial Review) displayed in a ticket are not following the rules maintained in Service Levels.



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service level agreement, sla, sla determination, sla setup, service levels, ticket, service request, milestone, due date, reaction time, recalculate, conditions, determination , KBA , LOD-LE-SEE , Service Entitlements , LOD-LE-CSM-SVL , Service Level Objective , Problem

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