SAP Knowledge Base Article - Public

2657123 - How to Reply to a Selected E-mail Interaction


How to reply to a selected e-mail in the interactions.


SAP Hybris Cloud for Customer/ Fiori


This is the expected system behavior.


  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open a ticket with several e-mail interactions.
  4. Select an e-mail.
  5. Click the three dots on the right-hand side
  6. Click the Reply option.

You can see that you are replying to the selected e-mail interaction.

Please note that the initial e-mail is also included.


Reply, Selected E-mail, Ticket, Interaction. , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions