SAP Knowledge Base Article - Public

2657886 - Counted User is Not Calculating According to the Purchase Licenses

Symptom

You are expecting your Purchased Licenses to be calculated automatically according to the user assignment.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service Control Center.
  2. Click on User Subscription.
  3. Check that the User Subscription is not taking into consideration the assignments done under Administrator work center.

Cause

There is no automatic mechanism to update according to user assignments.

Resolution

This is the current system behavior, you can maintain the assignments manually in the following steps:

  1. Go to the Administrator work center.
  2. Click Business User.
  3. Search for the User XYZ (XYZ represents the ID of the User).
  4. Click Edit.
  5. Select the option User Subscriptions.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

Counted User, User Subscription, Service Control Center , KBA , LOD-CRM-ULM , User License Mangement , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions