Symptom
You are expecting your Purchased Licenses to be calculated automatically according to the user assignment.
Environment
SAP Cloud for Customer
Reproducing the Issue
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Go to the Service Control Center.
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Click on User Subscription.
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Check that the User Subscription is not taking into consideration the assignments done under Administrator work center.
Cause
There is no automatic mechanism to update according to user assignments.
Resolution
This is the current system behavior, you can maintain the assignments manually in the following steps:
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Go to the Administrator work center.
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Click Business User.
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Search for the User XYZ (XYZ represents the ID of the User).
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Click Edit.
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Select the option User Subscriptions.
If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Counted User, User Subscription, Service Control Center , KBA , LOD-CRM-ULM , User License Mangement , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions