SAP Knowledge Base Article - Public

2658297 - Opening A Custom TI Is Taking Much More Time That It Should


You have created a custom TI and after open a instance it take too much time to load the view.


SAP Cloud for Customer

Reproducing the Issue

  1. Open Work Center ABC (ABC is the name of your custom work center).
  2. Open View DEF (DEF is a view inside your custom work center).
  3. Open Instance XYZ (XYZ is a record in the list).
  4. System loads for around 180 seconds and then loads the page.


The hierarchical list /Root/Prozessmonitor/Milestones/MilestoneTree is taking time to load.

This is happening because the list is set to expand by default and data for each row is updated which takes time if number of rows is large.


To make the TI load faster, you can change the value of  DefaultExpansionLevel to 1.

  1. Go to component /YABCDEFGH_MAIN/SRC/Prozessmonitor/Prozessmonitor_TI.TI.uicomponent, Open the data model. (YABCDEFGH_MAIN is your PDI solution).
  2. Go to Root/ProzessMonitor/Milestones/MilestoneTree/HierarchicalExtension and set the property of DefaultExpansionLevel to 1.
  3. This should load the TI faster and the list would load to first level only. Then you can expand the list further to display more data.


PDI slow load; Time to Load; View Load , KBA , AP-RC-UIF , C4C UI Framework , Problem


SAP Cloud for Customer core applications all versions