Symptom
SAP Jam search functionality is no longer responding consistently.
Environment
SAP Jam.
Reproducing the Issue
- Search on SAP Jam for anything - the list of results displays
- Press enter on the keyboard – nothing happens
- Press enter again and you are taken to the first result in the list
Resolution
This is an expected behavior due to the theme setup in SAP Jam (SAP Jam > Admin > Branding > Web).
If using "SAP Jam" theme:
- Search Jam for anything - the list of results displays
- Press enter on the keyboard
- Search results are displayed allowing for further filtering of results
If using "SuccessFactors (V12 or higher required)" theme:
- Search Jam for anything - the list of results displays
- Press enter on the keyboard - the first search result is selected
- Press enter again and you will be taken to the first search result from the list
Keywords
SAP Jam search, search Jam, theme, jam action search , KBA , LOD-SF-JAM-SCH , Schedule an Expert , Problem
Product
SAP Jam Collaboration 1802