SAP Knowledge Base Article - Public

2658465 - SAP Jam Search inconsistencies

Symptom

SAP Jam search functionality is no longer responding consistently.

Environment

SAP Jam.

Reproducing the Issue

  1. Search on SAP Jam for anything - the list of results displays
  2. Press enter on the keyboard – nothing happens
  3. Press enter again and you are taken to the first result in the list

Resolution

This is an expected behavior due to the theme setup in SAP Jam (SAP Jam > Admin > Branding > Web).

If using "SAP Jam" theme:

  1. Search Jam for anything - the list of results displays
  2. Press enter on the keyboard
  3. Search results are displayed allowing for further filtering of results

If using "SuccessFactors (V12 or higher required)" theme:

  1. Search Jam for anything - the list of results displays
  2. Press enter on the keyboard - the first search result is selected
  3. Press enter again and you will be taken to the first search result from the list

Keywords

SAP Jam search, search Jam, theme, jam action search , KBA , LOD-SF-JAM-SCH , Schedule an Expert , Problem

Product

SAP Jam Collaboration 1802