SAP Knowledge Base Article - Public

2658476 - Set as Complete action is not available for Sales Order in offline mode


The action Set as Complete is missing in offline mode for sales order.


SAP Cloud For Customer Extended App

  • Windows
  • iOS
  • Android

Reproducing the Issue

  1. Go to the Sales work center.
  2. Select the Sales Order view.
  3. Click the Create icon (plus sign +) to create the sales order.
  4. Fill in all the mandatory fields.
  5. Click the Save button.
  6. Open the created order and go to the Product facet.
  7. Click the Add button and add the relevant product.
  8. Save the changes.
  9. Click the Actions button.
  10. Select the Set as Complete option.
  11. Click the user profile.
  12. Select the Sych Now option.
  13. Select the Go Offline option.
  14. Search and open the created sales order.
  15. Click the Actions button.

You can see that the Set as Complete option is missing.


The Set as Complete option has not been enabled because internal pricing in offline for internal sales orders is not supported.


This is expected system behaviour.


Set as Complete, Offline, Sales Order. , KBA , LOD-LE-CQP-CO , Lean Sales Orders , AP-RC-MOB-OFL , Offline for HTML5 Mobile , Problem


SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808