SAP Knowledge Base Article - Public

2658484 - SAP Jam access not working

Symptom

When I click the SAP Jam link on the home menu I get an error message (Fingerprint: 62d0857a2a3000c89bd1a460feead53e0726f100)

Environment

SAP Jam Collaboration

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to SuccessFactors
  2. In the Home drop down, click SAP Jam
  3. Error message will be displayed

SAP+JAM+error+Pasafin+dev.PNG

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Cause

SAP Jam entries is missing in Authorized SP Assertion Consumer Service Settings via Provisioning

Resolution

Please contact Customer Support or Partner/Consultant to add the URLs in Authorized SP Assertion Consumer Service Settings via Provisioning

  • Assertion Consumer Service: https://jamX.sapjam.com/saml/saml2_acs (ACS URL)
  • Logout URL: https://jamX.sapjam.com/saml/saml2_sls (SLO URL)

See Also

 SAP Jam integrated with SuccessFactors Platform

Keywords

62d0857a2a3000c89bd1a460feead53e0726f100, The requested operation is not available, SAP Jam, acs, sls , KBA , LOD-SF-JAM-PRV , Provisioning Changes , Problem

Product

SAP Jam Collaboration 1805