2658509 - Application Error Encountered while clicking on Investigate

• Unable to run any Investigate.
• Unable to Navigate inside the Investigate. 
• Application Error encounters while running Investigate.

 Investigate.

• Login into the System
• Home > Workforce Analytics > Click on Investigate
• Application Error Encountered.

This issue will only happen if they land on one of the four appservers where error is encountered. A cookie is stored in the browser determining to which appserver they are allocated.

If you wish, you can check in which APP Server your request is hitting:
https://analytics10.successfactors.com/Production/lb.html

• To workaround it, you can use a new browser or a private window.
• You have a three in four chance of success.
• If you find it works in a new browser, continue to use that browser as it will be "sticky" and continue to work.
• Feel Free to raise an support ticket to check and fix the error in the specific app server because Support have to create an engineering ticket to fix this.

• Investigate
• Application Error
• Workforce