2658509 - Application Error Encountered while clicking on Investigate

Error when accessing the 'Investigate' page in Workforce Analytics

"Error has occurred, please try again. See log for more information."

SAP SuccessFactors Workforce Analytics

1. Login into the System
2. Home > Workforce Analytics > Click on Investigate
3. Application Error Encountered.

This issue will only happen if they land on one of the four APP Servers where error is encountered. A cookie is stored in the browser determining to which appserver they are allocated.

If you wish, you can check in which APP Server your request is hitting by replacing the "Login.aspx" for "lb.html" in the WFA URL found in Provisioning. I.e.:
https://analytics10.successfactors.com/Production/lb.html

Firstly, raise a case to the SAP Support team to investigate.

Workaround: You may use a new browser or a private window as it will redirect the server call to one of four APP Servers. Which means you will have a 3/4 chance of accessing a working APP Server considering your original browser cookies will always redirect you to the currently faulty one. If the issue persists, try again in another browser until you are able to access a working APP Server while the Support team addresses the initial issue.

Investigate, WFA, Workforce Analytics, error, logs. , KBA , LOD-SF-WFA-DES , Report Designer , Problem