SAP Knowledge Base Article - Public

2658715 - Mini Scenario for Supply Chain Management (SCM): Ship-From Site Determination in ATP


You are trying to create a Sales Order/Service Order, but the system is not able to determine Ship-From Site automatically or it is showing wrong Ship-From Site. This document explains the basic settings which are used by the system to determine the Ship-From Site.


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Reproducing the Issue

  1. Go to the Sales Order work center.
  2. Find and select the relevant Sales Order ABC (ABC represents the Sales Order ID).
  3. Choose the Edit button.
  4. In the new screen, choose the View All button.
  5. Go to the Items tab, and select the relevant Line Item.
  6. You can see in the Ship-From field there is no location determined or it is showing the wrong Ship-From Site.


The Ship-from is determined based on the Ship-to country Address, the Transport zone and Transport Lanes. If these data are not maintained, then system will not be able to determine the Ship-from Site.


You can follow the below mentioned steps to verify the settings:

  1. In Sales Order, check for the country/region/postal code for the ship-to party address at item level.
  2. Go to the work center Supply Chain Design Master Data.
  3. Go to the view Transport Zones and select the advance search
  4. Enter the details which you got in step 1 e.g. Country. 
  5. Here you can see the list of the active Transport Zones for the entered searched terms.
  6. Go to the view Transport Lanes, and select the Advance search for the Transport Lanes linked to the Transport Zones, you got in step 4.
  7. Check the status, and ensure it is Active.
  8. Now check which Company/Seller the Ship-from belongs to, because if the Seller belongs to another company, no Ship-from determination will happen.                   

How to check for the company of the Ship-from Site 

  1. Go to work center Supply Chain Design Master Data
  2. Select the Locations view.
  3. Find and select the relevant Ship-From Site XYZ (XYZ represents the Ship-from Site ID).
  4. Choose the Edit button. 
  5. In the new screen you will find the company to which this site belongs.

How to check for the Seller Company

  1. Navigate to the Sales orders work center.
  2. Go to the Sales Order view.
  3. Click view all.
  4. Go to the Involved Parties tab.
  5. Here you can check for Seller Company.
  6. The Seller Company and the Company for the Ship-from Site must be the same.


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