Symptom
You are trying to create a Sales Order/Service Order, but the system is not able to determine Ship-From Site automatically or it is showing wrong Ship-From Site. This document explains the basic settings which are used by the system to determine the Ship-From Site.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Sales Order work center.
- Find and select the relevant Sales Order ABC (ABC represents the Sales Order ID).
- Choose the Edit button.
- In the new screen, choose the View All button.
- Go to the Items tab, and select the relevant Line Item.
- You can see in the Ship-From field there is no location determined or it is showing the wrong Ship-From Site.
Cause
The Ship-from is determined based on the Ship-to country Address, the Transport zone and Transport Lanes. If these data are not maintained, then system will not be able to determine the Ship-from Site.
Resolution
You can follow the below mentioned steps to verify the settings:
- In Sales Order, check for the country/region/postal code for the ship-to party address at item level.
- Go to the work center Supply Chain Design Master Data.
- Go to the view Transport Zones and select the advance search
- Enter the details which you got in step 1 e.g. Country.
- Here you can see the list of the active Transport Zones for the entered searched terms.
- Go to the view Transport Lanes, and select the Advance search for the Transport Lanes linked to the Transport Zones, you got in step 4.
- Check the status, and ensure it is Active.
- Now check which Company/Seller the Ship-from belongs to, because if the Seller belongs to another company, no Ship-from determination will happen.
How to check for the company of the Ship-from Site
- Go to work center Supply Chain Design Master Data
- Select the Locations view.
- Find and select the relevant Ship-From Site XYZ (XYZ represents the Ship-from Site ID).
- Choose the Edit button.
- In the new screen you will find the company to which this site belongs.
How to check for the Seller Company
- Navigate to the Sales orders work center.
- Go to the Sales Order view.
- Click view all.
- Go to the Involved Parties tab.
- Here you can check for Seller Company.
- The Seller Company and the Company for the Ship-from Site must be the same.
Keywords
Ship-from, Site, ATP, Fulfillment, Sales Order , KBA , ship from determination , sales order , service order , site , atp , fulfillment , ship-from , AP-CR , Customer Requirement Processing , AP-SLO , Sales Order Processing , How To