2658808 - Error 'Exception: Endlees loop due BO Modify, one or more precondition unaccomplishable' is Displayed When Replicating a Sales Order

You replicate sales order from ERP or S/4HANA to SAP Cloud for Customer (C4C) but receive the error message: 'Exception: Endlees loop due BO Modify, one or more precondition unaccomplishable'in webservice message monitor.

• SAP Hybris Cloud for Customer
• SAP ERP
• Cloud Platform Integration
• Process Integration

You have configured replication of Sales Orders from ERP or S/4HANA to C4C using the Communication Arrangement: Sales Order Replication from SAP Business Suite.

1. You replicate a sales order from ERP to C4C.
2. Once the incoming payload reaches C4C the error 'Exception: Endlees loop due BO Modify, one or more precondition unaccomplishable' is displayed in the error log of the incoming message ID.

The error 'Exception: Endlees loop due BO Modify, one or more precondition unaccomplishable' is caused by the fact that the message is trying to delete a sales order that does not exist in C4C.
This can be seen when actionCode="05"(Delete) in the root node(CustomerOrderRequest) is sent within the payload.

Change the status of the order in ERP/S4HANA so that it gets replicated to C4C and then repeat the action in ERP/S4HANA so that order gets deleted in C4C.

If the order is not archived but deleted in ERP/S4HANA - then there is no way than chose to ignore these failed messages with said error if the action code matches.

ERP , ECC , C4C , CustomerOrderReplicationIn , Sales Order Replication from SAP Business Suite , Endlees loop due BO Modify, one or more , Exception: Endlees loop due BO Modify, one or more precondition unaccomplishable , Order, Sales Order , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , How To