SAP Knowledge Base Article - Preview

2658912 - Creation of letters or faxes fail in the CRM Interaction Center


  • After migrating our system to another operation system, we are facing issues with creating letters in the CRM interaction center
  • When creating letters or faxes, you get error "The Office control is not responding. Possibly the plug-in of the browser is deactivated or not installed.".



  • SAP Customer Relationship Management 7.0
  • SAP enhancement packages for SAP CRM


SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions


KBA , CRM-IC-CHA-FAX , Fax Integration , CRM-IC-CHA-LET , Letter Integration , Problem

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