Symptom
When you try to enroll a user into a Benefit, "Add Enroll Dependents" option is missing under "Enroll Dependents" field.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Employee Central - Global Benefits
Reproducing the Issue
- Navigate to user's profile and go to Legacy Benefits overview screen.
- Select "Enroll Now" for any benefit plan.
- Go to Enroll Dependents and button to add don't exist.
Cause
This happens due to an incorrect configuration of the Benefit enrollment UI and / or Role-Based Permissioning.
Resolution
Please follow below steps to correct the UI configuration:
- Go to Manage Configuration UI and look up for the relevant Benefit Enrollment Screen ID.
- Select Edit properties on the UI group that has the dependents section.
- The Value for Add New Record under Control Options needs to be set as Yes.
Please follow below steps to provide RBP permission:
- Go to Manage Permission Roles and Select the respective Role
- Under Miscellaneous Permissions, enable respective permission(create , delete etc. ) for the Benefit Insurance Dependent Detail object.
Keywords
SF, EC, Success factors, Employee Central, BEN-703, Global Benefit, Dependent, not available, gone, permission , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC-RBP , Roles & Permissions (EC Core only) , LOD-SF-EC , Employee Central , How To
SAP Knowledge Base Article - Public