Symptom
When you try to enroll a user into a Benefit plan, "Add Enroll Dependents" option is missing under "Enroll Dependents" field
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP SuccessFactors HCM Core - All Versions
- Employee Central - All Versions
Reproducing the Issue
- Navigate to user's profile and go to Benefits overview
- Select "Enroll Now" for any benefit plan
- Go to Enroll Dependents and button to add don´t exist
Cause
This happens due to an incorrect configuration of the Benefits UI and / or Role-Based Permissioning
Resolution
- Go to Manage Configuration UI and look up for the relevant Benefit Screen ID
- Select Edit properties on the UI group that has the dependents section
- The Value for Add New Record under Control Options needs to be set as Yes
- RBP Configuration : Go to Manage Permission Roles -> (Select the respective Role) -> Miscellaneous Permissions -> Enable respective permission(create , delete etc. ) for the Benefit Insurance Dependent Detail object.
Keywords
SF, EC, Success factors, Employee Central, BEN-703, Global Benefit, Dependent, not available, gone , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC-RBP , Roles & Permissions (EC Core only) , How To
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions