SAP Knowledge Base Article - Public

2659030 - Add Enroll Dependents Button doesn't exist under Enroll Dependents

Symptom

When you try to enroll a user into a Benefit, "Add Enroll Dependents" option is missing under "Enroll Dependents" field.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central - Global Benefits

Reproducing the Issue

  1. Navigate to user's profile and go to Legacy Benefits overview screen.
  2. Select "Enroll Now" for any benefit plan.
  3. Go to Enroll Dependents and button to add don't exist.

Cause

This happens due to an incorrect configuration of the Benefit enrollment UI and / or Role-Based Permissioning.

Resolution

Please follow below steps to correct the UI configuration:

  1. Go to Manage Configuration UI and look up for the relevant Benefit Enrollment Screen ID.
  2. Select Edit properties on the UI group that has the dependents section.
  3. The Value for Add New Record under Control Options needs to be set as Yes.

DependentUI_Benefits.jpg

Please follow below steps to provide RBP permission:

  1. Go to Manage Permission Roles and Select the respective Role
  2. Under Miscellaneous Permissions, enable respective permission(create , delete etc. ) for the Benefit Insurance Dependent Detail object.

Keywords

SF, EC, Success factors, Employee Central, BEN-703, Global Benefit, Dependent, not available, gone, permission , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC-RBP , Roles & Permissions (EC Core only) , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors Employee Central 2605