SAP Knowledge Base Article - Public

2659031 - Replication of Complete Organizational Structure to C4C

Symptom

You would like to replicate the entire organizational structure, including the HR Org Units to C4C. 

However, in the initial load program it is only possible to send the sales structure (sales organization, sales office, sales group).

Environment

  • SAP Cloud for Customer Integration with SAP ERP
  • SAP Cloud for Customer Integration with SAP S/4HANA

Cause

  • Only sales structure is relevant for ERP/S/4HANA-C4C integration.
  • Even the employee replication from ERP considers Sales Data and sends it to C4C against employee’s organization assignment.
  • Since C4C is not a HR solution, other org unit types are not relevant for C4C. Therefore it is not possible to replicate other org unit types to C4C.

Resolution

This is expected system behavior.

See Also

ERP-C4C org replication: Sales Organization Data | SAP Help Portal;

S/4HANA-C4C org replication: Organization Hierarchy Replication Using Web Services | SAP Help Portal.

Keywords

employee replication; ERP; organization; S4-C4C; integration , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions