SAP Knowledge Base Article - Preview

2659093 - Ticket Routing Rules With Conditions For Srv Location ZIP Field Not Working

Symptom

Service Technician Team Determination using Ticket Routing Rules with conditions set for Srv Location ZIP field is not working correctly.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Srv Location ZIP, alpha-numeric, Postal Code, Service Technician Team, Ticket Routing Rules, Post Code , KBA , alpha-numeric , ticket routing rules , postal code , srv location zip , LOD-CRM-SRP , Service Request Processing , Problem

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