Symptom
- You work with Solution Manager 7.2 Incident Management. In sm_workcenter, in tile Resolve and Dispatch Incidents, some options are missing after the upgrade to SP06.
- You try to send a message to SAP with Resolve and Dispatch Incident tile (using Inform and Forward to SAP Product Support Action) and you get error "Unknown installation". Nevertheless, it's working from sm_crm in SAP Collaboration AB.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Read more...
Environment
SAP Solution Manager 720 SP06 or higher
Product
SAP Solution Manager 7.2
Keywords
ZMIN_STD_MSG_DISPATCH, ZMIN_STD_MSG_DISPATCH, Guided, Discovery, Tutorial, ZMIN_STD_SEND_SAP, SMIN_STD_SEND_SAP, AIC_V_KEY_ACTION , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.