- You work with Solution Manager 7.2 Incident Management. In sm_workcenter, in tile Resolve and Dispatch incidents, you can see that after the upgrade to SP06 some options are missing.
- You try to send a message to SAP with Resolve and Dispatch Incident tile (using Inform and Forward to SAP Product Support Action) and you get error "Unknown installation". Nevertheless, it's working from sm_crm from SAP Collaboration AB.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
SAP Solution Manager 720 SP06 or higher
ZMIN_STD_MSG_DISPATCH, ZMIN_STD_MSG_DISPATCH, Guided, Discovery, Tutorial, ZMIN_STD_SEND_SAP, SMIN_STD_SEND_SAP, AIC_V_KEY_ACTION , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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