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2659451 - Internal error running modifyOrRemoveProducts.sh

Symptom

  • After running modifyOrRemoveProducts.sh, choosing the valid product version and pressing enter, the following error is seen:
    Internal Error
    Internal error detected. Program will exit.
    1- OK

  • The SetupEngine logs show the following errors:
    Expanded path = .
    Expanded path: . -> <BOBJINSTALLDIR>/InstallData/.
    Expanded Install Dir is: <BOBJINSTALLDIR>/InstallData/./
    Error: Flag -skipFirstProductSequence is specified but no manifest is found under provided InstallDir.
    Error: InstallDir value: <BOBJINSTALLDIR>/InstallData/./
    Error: Internal error detected. Program will exit.

  • strace of the installer shows the Installer looking for the InstallManifest in the below directory (which does not exist):
    26909|stat64("<BOBJINSTALLDIR>/InstallData/./InstallData/InstallManifest.sqlite", 0xffd08010) = -1 ENOENT (No such file or directory)


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , remove , bi42 , modify , bi4.2 , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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