SAP Knowledge Base Article - Public

2660089 - Referral tracking displaying no difference between 'Active' and 'All' candidates.


  • Filtering "active" and all "records" in referral tracking page is not working correctly.
  • Hired candidates remain visible in "active" section.
  • Candidates are visible where the requisition itself is closed.
  • Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to Referral Tracking in Admin Centre.
  2. Compare the candidates in the 'active' and 'all' tab
  3. Notice there is no difference, although there is candidates that have been hired/rejected.


In the 'hired' categories in the applicant status set, the hireable options is selected as 'None'


Set as 'Hired' then a candidate will not show in the 'active' stage in referral but will show in 'all' therefore filtering correctly.

kba 1.jpg

Please note, moving a candidate to a rejected status also removes them from the 'active' list, but they will still show in 'all'.

Additionally closing a job requisition will not have any impact on the referral.


Referral Tracking, Active and All candidates, Hired candidates still show in all , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , How To


SAP SuccessFactors Recruiting all versions