SAP Knowledge Base Article - Public

2660324 - Net Price and Net Value Appear as 0 in Sales Quote Preview

Symptom

The Net Price and the Net Value appear as 0 in the sales quote preview.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view.
  3. Open the quote XXX (XXX represents the quote ID).
  4. Press Actions -> Preview.
  5. Net Price and Net Value appear as 0.

Cause

The quote XXX has the price maintained via integration, so Net Value and Net Price do not exist for this case. The standard Sales Quote form template only supports internal pricing.

Resolution

This is the expected system behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the SAP Hybris Cloud for Customer Influence to submit a new feature request: https://influence.sap.com/SAPCloudforCustomer

Keywords

Net Price, Net Value, 0, Price, Sales Quote, Internal Price, External Price, Template, Preview, Form , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions