Symptom
Executive Review Import job completes successfully but no data is updated on the Compensation worksheets.
Environment
SAP Successfactors Compensation
Reproducing the Issue
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Navigate to Executive Review.
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Click the Export button and download the .csv/Excel file.
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Enter text into the notes field and re-import into the system through the Import button in Executive Review.
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Navigate to Monitor Jobs and filter on Job Type: Executive Review Offline Edit for Template.
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The download status of the job will be: Template Name: TestAB Number of plan entries successfully updated: 100
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Click the Save button in Executive Review.
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Navigate back to the Compensation Worksheets or Executive Review and you will see no data has been updated.
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Even though in Monitor Jobs it states the plans were updated successfully.
Cause
This is caused by a ‘Wrapped Exception’ error.
- Information on this can be accessed via Provisioning, where an error message is displayed: Fail to update any plan entries due to Wrapped Exception: Wrapped Exception: DAOException caught: SQLException caught: ORA-12899: value too large for column "DC4PRD_PM100"."COMP_ENTRY"."COMP_ENTRY_SAL_NOTES" (actual: 2200, maximum: 2048)
- The error message is valid. The sytem will only accept a maximun of 2048 characters per notes field.
- Exceeding this limit, will lead to this error message appearing in provisioning and no data getting updated in the UI.
Resolution
To resolve: reduce the characters in the field and upload again through the import and the data will get updated.
Keywords
Executive Review Import, Offline Edit , KBA , LOD-SF-CMP-EXR , Executive Review , Problem
Product
SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM Core all versions