SAP Knowledge Base Article - Public

2660478 - Visits are not Visible in the Calendar of an Impersonated User, When logging as Another User


When with the help of your Keytest user, you logon as a business user, you cannot see the Visits or other objects in their Calendar.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator Workcenter.
  2. Go to the General Settings view.
  3. Click Log in as Another User.
  4. Click Add Row.
  5. Maintain the technical ID of your Keytest user as well as the one of the Business User you want to Impersonate.
  6. Save.
  7. Log onto the system with the credential of the Keytest User.
  8. Click the Calendar Icon.

Results: The Visits of the impersonated Business User are not showing in the Calendar.


The Keytest User has the same page layouts, data access, or query results as the Business User. If data is modified by the KeyTest user, the change is tracked with the Keytest User identity details, so that the business user data is unaffected.

However, a Business User cannot be impersonated when it comes to the Home view, Screen Personalization, Calendar, Feed, or Custom Coding.


This is the system expected behaviour.

To find the Visits (etc.) of the impersonated user, you may look their name up via the Value Help above the Calendar.

Note: a keytest user is created from the business user as per the settings at the moment of impersonation - any changes made to the business user after this impersonation are not going to be reflected for the keytest user. A new impersonation will have to be done.


Keytest user, Impersonated User, Calendar, Visits. , KBA , LOD-CRM-CAL , Calendar Control , SRD-CC-FED , Feeds , LOD-CRM-HOM , Home Page , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions